Effective Date: July 22, 2026
At Tigulane, we understand that situations may change after an order has been placed. Customers may sometimes need to cancel an order due to changing circumstances, incorrect selections, payment issues, or other valid reasons.
This Cancellation Policy explains the rules, procedures, and responsibilities related to cancelling orders placed through the Tigulane marketplace. Our goal is to provide a fair, transparent, and convenient cancellation process that protects both buyers and sellers.
Tigulane operates as a multi-vendor marketplace connecting customers with independent sellers. Because of this, cancellation decisions may depend on order status, seller processing activities, product type, payment status, and applicable marketplace policies.
An order cancellation is a request to stop an order before it has been completed, shipped, delivered, or fulfilled.
Tigulane provides tools that allow customers and sellers to manage cancellation requests while ensuring that transactions are handled fairly and professionally.
Once an order has reached certain stages of processing, cancellation may no longer be possible and customers may need to follow Tigulane's Return Policy or Refund Policy instead.
Customers may request to cancel an order after placing it through Tigulane. Cancellation requests are most likely to be approved when submitted before the seller begins processing or preparing the order.
Customers may request cancellation for reasons including:
Orders that have not yet been confirmed, prepared, packaged, or processed by the seller may generally be cancelled more easily.
If cancellation is approved before order fulfillment begins, the order will be cancelled and any eligible payment will be handled according to Tigulane's Refund Policy.
Once a seller has started preparing, packaging, or shipping an order, cancellation may no longer be available.
In such cases, customers may be required to receive the product and request a return according to Tigulane's Return Policy if the product qualifies.
This helps protect sellers from losses caused by cancellations after products have already been prepared for delivery.
Sellers may cancel orders in certain situations where they are unable to complete fulfillment.
Reasons may include:
Sellers are expected to notify customers promptly and provide accurate reasons whenever an order cancellation is necessary.
Tigulane may automatically cancel orders in situations where completion of the transaction is not possible.
Automatic cancellation may occur due to:
Customers can request cancellation through the Tigulane platform by following these steps:
After receiving a cancellation request, Tigulane or the seller may review the order status, payment details, fulfillment progress, and other relevant information.
The review process helps ensure that cancellations are handled fairly and do not unfairly disadvantage either buyers or sellers.
If a cancellation request is approved and payment has already been completed, eligible refunds will be processed according to Tigulane's Refund Policy.
Refund processing times may vary depending on the payment method used, including mobile money providers, banks, payment gateways, or other financial institutions.
Digital products, software licenses, subscriptions, downloadable content, and electronically delivered services may have different cancellation rules.
Once a digital product has been delivered, activated, downloaded, or accessed, cancellation may no longer be available unless required by applicable laws or approved by Tigulane.
Products that are customized, personalized, specially manufactured, or prepared according to customer specifications may not be eligible for cancellation after production has started.
Customers are encouraged to carefully review all product details before confirming customized orders.
Tigulane does not tolerate misuse of the cancellation system.
Customers and sellers must not repeatedly cancel orders without valid reasons, intentionally disrupt transactions, abuse promotional offers, or engage in fraudulent activities.
Accounts involved in cancellation abuse may be restricted, suspended, or permanently removed from Tigulane.
Sellers using Tigulane are expected to maintain accurate inventory information and process orders responsibly to reduce unnecessary cancellations.
Sellers should:
Customers should carefully review product details, prices, delivery information, and payment details before completing purchases.
Customers should submit cancellation requests as soon as possible to increase the possibility of successful cancellation.
This Cancellation Policy works together with Tigulane's Terms and Conditions, Refund Policy, Return Policy, Shipping Policy, and Privacy Policy.
Users should review all applicable policies to fully understand their rights and responsibilities when using Tigulane.
Tigulane may update this Cancellation Policy from time to time to improve marketplace operations, reflect technology changes, or comply with applicable regulations.
Updated versions will be published on our platform together with the latest effective date.
If you have questions regarding order cancellations or require assistance with a cancellation request, please contact Tigulane Customer Support through the official contact information available on our website or mobile application.
At Tigulane, we believe that a transparent cancellation process builds trust between buyers and sellers. Our goal is to create a marketplace where customers have flexibility while businesses are protected from unfair losses.
We continuously improve our systems and policies to make online buying and selling safer, easier, and more reliable for everyone.
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