You can reach our customer support team through our Contact Us page, email, phone, or live chat (where available). We are committed to responding to customer inquiries as quickly as possible during our support hours.
Simply click Become a Seller, complete the registration form, provide the required business information, and submit your application. Once approved, you can upload products, manage inventory, and begin selling to customers across Malawi.
Tigulane encourages all sellers to provide genuine, high-quality products with accurate descriptions. If you suspect counterfeit or prohibited products, please report the listing immediately so our team can investigate.
If you receive a damaged, defective, or incorrect product, report the issue through your account or contact our customer support as soon as possible. Please include photos of the item and packaging to help us resolve the issue quickly.
Yes. Individuals, small businesses, retailers, wholesalers, and registered companies in Malawi can apply to become sellers. All sellers must complete the registration process and comply with Tigulane's marketplace policies
Yes. Tigulane uses secure payment technologies and trusted payment partners to help protect your payment information. Sensitive payment details are processed securely using encrypted connections.
You can contact sellers directly through the communication options available on the product page or through your order details after placing an order.
Eligible products can be returned within the specified return period if they are defective, damaged, incorrect, or significantly different from their description. Refunds are processed after the returned item has been inspected and approved according to the seller's return policy.
Yes. Orders can usually be cancelled before they have been processed or shipped. If your order has already been dispatched, you may need to follow the seller's return policy instead.
Once your order has been confirmed and shipped, you can log into your Tigulane account and visit My Orders to view your order status and delivery updates.
Delivery times depend on the seller's location, product availability, and your delivery address. Most orders are delivered within 1–7 business days, while remote areas may require additional delivery time.
Tigulane supports several secure payment methods, including:
1. Airtel Money
2. TNM Mpamba
3. Visa Cards
4. Mastercard
Other payment methods supported by our payment partners.
Available payment options may vary depending on the seller and your location.
While some products may allow guest checkout, creating an account is recommended because it allows you to track your orders, save delivery addresses, manage your wishlist, receive exclusive offers, and access your purchase history.
Creating an account is easy. Click on the Register button, provide your name, email address, phone number, and create a secure password. After verifying your email or phone number (where applicable), you can start shopping immediately.
Tigulane is an online marketplace in Malawi that connects customers with trusted sellers offering a wide range of products, including electronics, fashion, groceries, beauty products, home appliances, furniture, and much more. Our platform makes shopping simple, secure, and convenient from anywhere in the country.
