Effective Date: July 22, 2026
At Tigulane, we are committed to providing a trusted and reliable marketplace where customers can shop with confidence and sellers can conduct business professionally. We understand that sometimes a purchased product may not meet expectations, arrive damaged, or experience issues that require a refund.
This Refund Policy explains the conditions, procedures, and responsibilities involved when requesting refunds for purchases made through the Tigulane marketplace. Our goal is to ensure a fair, transparent, and simple refund process that protects both buyers and sellers.
By using Tigulane, purchasing products, or selling products through our platform, you agree to follow the terms outlined in this Refund Policy.
Tigulane operates as a multi-vendor marketplace connecting customers with independent sellers. Because products are provided by different sellers, refund decisions may depend on the seller, product condition, transaction details, and applicable marketplace rules.
While Tigulane provides the platform, policies, and support required to manage transactions, sellers remain responsible for the quality, accuracy, and fulfillment of the products they offer.
Customers may request a refund in situations where a product:
Each refund request is reviewed individually to determine whether it qualifies under Tigulane's marketplace policies.
To qualify for a refund, customers may be required to provide sufficient information about the issue.
Refund requests may require:
Providing accurate information helps us review refund requests faster and make fair decisions.
Customers should submit refund requests within the period specified by Tigulane or the seller after receiving their order.
Customers are encouraged to report problems as soon as possible after delivery. Delayed requests may affect our ability to properly investigate product conditions or transaction details.
Certain products may not be eligible for refunds due to their nature, usage, or legal requirements.
These may include:
Customers can request a refund by following these steps:
After receiving a refund request, Tigulane may review the transaction details, communication history, product information, seller response, and evidence provided by the customer.
Our objective is to make decisions fairly while protecting both customers and sellers from fraudulent or incorrect claims.
Sellers are expected to cooperate with refund investigations and provide accurate information regarding orders and products.
Sellers must:
Approved refunds will generally be returned using the original payment method used during the purchase.
Depending on the payment method, refunds may be processed through:
Once a refund has been approved, processing times may vary depending on payment providers, banks, mobile money operators, or other financial institutions.
Tigulane works to process refunds as quickly as possible but cannot control delays caused by external payment providers.
In some situations, Tigulane may approve a partial refund depending on the condition of the product, extent of the issue, usage, missing components, or agreement between the buyer and seller.
Tigulane takes refund abuse seriously. Customers must not submit false claims, return different products, intentionally damage products, or misuse the refund system.
Accounts involved in fraudulent refund activities may be restricted, suspended, or permanently removed from Tigulane.
If a disagreement occurs between a buyer and seller, Tigulane may review the available information and assist in reaching a fair resolution.
Our goal is to maintain trust and fairness while protecting legitimate interests of both marketplace participants.
This Refund Policy should be read together with Tigulane's Terms and Conditions, Return Policy, Cancellation Policy, Shipping Policy, and Privacy Policy.
These policies work together to create a safe and transparent marketplace environment.
Tigulane may update this Refund Policy from time to time to reflect improvements in our services, changes in marketplace operations, legal requirements, or customer needs.
Updated versions will be published on our platform with the latest effective date.
If you have questions, concerns, or need assistance with a refund request, please contact Tigulane Customer Support through the official contact information available on our website or mobile application.
At Tigulane, we believe trust is the foundation of successful online commerce. Our Refund Policy is designed to protect customers, support responsible sellers, and create a marketplace where everyone can buy and sell with confidence.
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