Effective Date: July 22, 2026
At Tigulane, we believe that a successful online shopping experience does not end when an order is placed. Reliable, transparent, and convenient delivery is an important part of building trust between buyers and sellers.
This Shipping Policy explains how shipping and delivery work on the Tigulane marketplace, including order processing, delivery responsibilities, shipping costs, tracking, delays, and the responsibilities of buyers, sellers, and delivery partners.
Tigulane operates as a multi-vendor e-commerce marketplace connecting customers with independent sellers. Because different sellers may have different locations, products, and delivery arrangements, shipping experiences may vary depending on the seller, product type, destination, and selected delivery method.
Tigulane provides a marketplace platform that allows sellers to offer products to customers while supporting efficient order fulfillment and delivery experiences.
Shipping services may be provided directly by sellers, third-party delivery companies, logistics partners, or other approved delivery solutions supported by Tigulane.
Our goal is to make product delivery simple, reliable, and transparent while ensuring that customers receive their purchases safely and conveniently.
Order processing begins after successful payment confirmation and verification.
During processing, sellers are responsible for preparing products, confirming availability, packaging items properly, and preparing orders for shipment.
Processing times may vary depending on:
Tigulane supports different shipping options depending on product availability, seller location, customer location, and available delivery partners.
Available shipping methods may include:
Available shipping options and estimated delivery times may be displayed during checkout where applicable.
Estimated delivery times are provided as guidance and are not guaranteed delivery dates unless specifically stated.
Delivery time may depend on:
Tigulane works with sellers and delivery partners to support timely deliveries, but some circumstances may be outside our direct control.
Shipping costs may vary depending on several factors, including:
Applicable shipping fees will be displayed before completing an order where available.
Sellers may offer free shipping promotions, discounted delivery, or special shipping offers at their own discretion.
Sellers play an important role in ensuring successful delivery experiences.
Sellers are responsible for:
Customers are responsible for providing accurate information required for successful delivery.
Customers must ensure that they provide:
Tigulane and sellers cannot be held responsible for failed deliveries caused by incorrect or incomplete information provided by customers.
Where tracking services are available, customers may track their orders through their Tigulane account or through tracking information provided by sellers or delivery partners.
Tracking updates may become available after the order has been dispatched.
Customers are encouraged to monitor delivery updates and remain available to receive their orders.
An order may be considered successfully delivered once confirmed by the customer, an authorized recipient, delivery personnel, or available delivery confirmation systems.
Customers should inspect packages upon delivery and report any visible damage, missing items, or delivery concerns as soon as possible.
Delivery may fail due to reasons including:
Additional delivery attempts or charges may apply depending on the situation and delivery provider policies.
If an order arrives damaged, incomplete, or is lost during transportation, customers should report the issue to Tigulane or the seller as soon as possible.
Customers may be required to provide supporting information such as:
Because Tigulane is a multi-vendor marketplace, customers purchasing products from different sellers may receive separate deliveries.
Different products may have different:
Digital products, software, subscriptions, licenses, and downloadable content may not require physical shipping.
Delivery of digital products may occur through customer accounts, email communication, download links, or other approved electronic methods.
Certain products may have shipping restrictions due to legal requirements, safety regulations, product size limitations, transportation rules, or seller restrictions.
Tigulane reserves the right to restrict or remove products that cannot be safely or legally delivered.
Where international shipping is supported, additional requirements may apply, including customs procedures, import regulations, taxes, duties, and clearance processes.
Customers are responsible for understanding any additional charges or requirements related to international deliveries.
Tigulane, sellers, and delivery partners are not responsible for delays caused by circumstances beyond reasonable control.
Such circumstances may include:
If a shipping-related dispute occurs, customers and sellers are encouraged to communicate and attempt to resolve the issue professionally.
Tigulane may review available information and assist in reaching a fair resolution according to marketplace policies.
This Shipping Policy should be read together with Tigulane's Terms and Conditions, Refund Policy, Return Policy, Cancellation Policy, and Privacy Policy.
Tigulane may update this Shipping Policy from time to time to improve delivery services, marketplace operations, or comply with applicable requirements.
Updated versions will be published on our platform with the latest effective date.
If you have questions regarding shipping, delivery status, or shipping-related concerns, please contact Tigulane Customer Support through the official contact information available on our website or mobile application.
At Tigulane, we believe that reliable delivery is the foundation of a successful e-commerce experience. We continuously work with sellers, logistics partners, and technology providers to improve delivery quality, increase transparency, and ensure customers receive their purchases safely and conveniently.
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