Effective Date: July 22, 2026
At Tigulane, we are committed to creating a trusted and customer-friendly marketplace where buyers can shop confidently and sellers can grow their businesses responsibly.
We understand that sometimes a product may not meet your expectations, may arrive damaged, or may not be the item you originally ordered. This Return Policy explains the rules, procedures, and responsibilities involved when returning products purchased through the Tigulane marketplace.
Our goal is to make the return process simple, fair, and transparent while protecting both buyers and sellers within our online marketplace community.
Tigulane operates as a multi-vendor e-commerce marketplace connecting customers with independent sellers, businesses, and brands. Because products are supplied by different sellers, return processes may vary depending on the seller, product category, condition of the item, and applicable marketplace policies.
Tigulane provides the platform and support required to manage return requests, while sellers remain responsible for ensuring that their products meet the descriptions and standards provided to customers.
Customers may request a return when a purchased product meets one or more of the following conditions:
All return requests are reviewed individually to determine eligibility.
Customers must submit return requests within the allowed return period provided by Tigulane or the seller after receiving their order.
Customers are encouraged to inspect products immediately after delivery and report any issues as soon as possible. Early reporting helps Tigulane and sellers resolve problems faster.
For a return request to be approved, the product should generally meet the following conditions:
Some exceptions may apply depending on the nature of the product or applicable consumer protection laws.
Certain products may not qualify for return due to their nature, safety requirements, or usage conditions.
Examples may include:
Customers can request a return through the Tigulane platform by following these steps:
After receiving a return request, Tigulane and the seller may review the order information, product details, customer explanation, and supporting evidence provided.
The review process helps ensure that return decisions are fair and protect both customers and sellers from incorrect or fraudulent claims.
Sellers on Tigulane are responsible for supporting a fair return process and maintaining high customer service standards.
Sellers must:
Customers are responsible for:
Return shipping responsibility depends on the reason for the return.
If a return is caused by seller error, defective products, incorrect items, or products that do not match descriptions, the seller may be responsible for return shipping costs where applicable.
If a customer changes their mind or returns a product for personal reasons, return shipping costs may be the customer's responsibility unless otherwise stated.
Returned products may be inspected by the seller or Tigulane to confirm that they match the return request details.
If the returned product is found to be damaged, incomplete, or different from the original item, the return may be rejected where permitted.
Depending on the circumstances, an approved return may result in:
The final resolution depends on the product condition, seller policies, and applicable marketplace rules.
Tigulane does not tolerate abuse of the return system. Customers must not return different products, submit false claims, intentionally damage products, or misuse marketplace protections.
Users involved in fraudulent return activities may have their accounts restricted, suspended, or permanently removed from Tigulane.
A product return does not automatically guarantee a refund. Refund eligibility and payment processing are handled according to Tigulane's Refund Policy.
Customers should review both the Return Policy and Refund Policy before submitting requests.
Tigulane may update this Return Policy from time to time to improve marketplace operations, comply with legal requirements, or enhance customer experience.
Updated versions will be published on our platform with the latest effective date.
If you have questions or need assistance with a return request, please contact Tigulane Customer Support through the official contact information available on our website or mobile application.
At Tigulane, we believe that a reliable return process builds customer confidence and strengthens relationships between buyers and sellers.
We are committed to creating a marketplace where customers can shop comfortably, sellers can operate fairly, and every transaction is supported by transparency, trust, and accountability.
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