Privacy Policy

Effective Date: July 22, 2026

At Tigulane, your privacy and trust are extremely important to us. This Privacy Policy explains how Tigulane collects, uses, stores, protects, and shares your personal information when you use our website, mobile application, marketplace services, and other digital platforms.

Tigulane is a modern multi-vendor e-commerce marketplace that connects buyers and sellers through a trusted digital platform. Our goal is to make online shopping and selling simple, secure, affordable, and accessible while protecting the privacy of every member of our community.

1. Introduction

By accessing or using Tigulane, creating an account, purchasing products, selling products, communicating with sellers, or using any service provided through our platform, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy applies to all Tigulane users, including customers, sellers, business partners, visitors, and anyone who interacts with our services.

2. Information We Collect

To provide a secure and personalized marketplace experience, Tigulane may collect different types of information depending on how you use our platform.

The information we collect may include:

• Full name and username
• Email address
• Phone number
• Delivery and billing addresses
• Account login information
• Profile information
• Business information for sellers
• Product listing information
• Order history and transaction details
• Customer support conversations
• Payment and payout information
• Reviews, ratings, and feedback

3. Information Collected Automatically

When you use Tigulane, certain technical information may automatically be collected to improve performance, security, and user experience.

This information may include:

• IP address
• Device information
• Browser type
• Operating system
• Language preferences
• Pages visited
• Search activities
• Application usage information
• Cookies and similar technologies

4. How We Use Your Information

Tigulane uses collected information to provide, maintain, improve, and secure our marketplace services.

We may use your information for purposes including:

• Creating and managing your Tigulane account
• Processing orders and payments
• Connecting buyers and sellers
• Providing customer support
• Sending order notifications and updates
• Improving marketplace features
• Personalizing your shopping experience
• Preventing fraud and unauthorized activities
• Improving security and platform reliability
• Complying with legal requirements

5. Seller Information

Tigulane allows individuals and businesses to sell products through our marketplace. Sellers may be required to provide additional information to create and manage their stores.

Seller information may include:

• Business name
• Business contact details
• Store information
• Product information
• Banking or payment details for payouts
• Verification documents where required

This information helps Tigulane maintain a trusted marketplace and protect buyers from fraudulent or misleading activities.

6. Payment Information

Tigulane works with trusted payment providers to process transactions securely. We do not store complete payment card details or sensitive financial credentials on our systems unless required for legitimate business purposes.

Payment providers may process information according to their own privacy policies and security standards.

7. Sharing Your Information

Tigulane does not sell your personal information to third parties.

We may share limited information with trusted partners when necessary to provide our services, including:

• Payment processors
• Delivery and logistics providers
• Technology service providers
• Customer support providers
• Security and fraud prevention services
• Legal authorities when required by law

8. Data Security

Tigulane uses appropriate technical and organizational security measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.

While we continuously improve our security systems, no online platform can guarantee complete security. Users are encouraged to protect their passwords and account information.

9. Cookies and Tracking Technologies

Tigulane uses cookies and similar technologies to improve website performance, remember user preferences, analyze usage patterns, and provide a better shopping experience.

10. Your Privacy Rights

Depending on applicable laws, you may have the right to request access, correction, updating, or deletion of your personal information.

You may also choose to update your account information or contact Tigulane support regarding privacy-related concerns.

11. Children's Privacy

Tigulane does not knowingly collect personal information from children who are below the minimum legal age required to use online services without appropriate consent.

12. Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and maintain accurate business records.

13. Changes to This Privacy Policy

Tigulane may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business operations.

When changes are made, the updated version will be published on this page with the revised effective date.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how Tigulane handles your information, please contact our Customer Support team through the official contact details available on our platform.

Our Commitment To Privacy

At Tigulane, protecting your privacy is more than a legal requirement; it is part of building a trusted digital marketplace. We are committed to transparency, security, and responsible handling of information so that buyers and sellers can confidently use our platform.